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CredentialCheck® Career Center™

We believe every successful business is built on the ability to gather the right group of motivated, skilled, and dependable people.

Client Relationship Specialist

Department: Client Relationships
Location: Troy, Michigan


Job Summary:

We’re looking for our next Client Relationship Specialist to provide 100% client satisfaction and one-call resolve in a phone and queue environment.  The ideal candidate will be passionate about customer service, have a smile that radiates through all of their communications, and have 1-2 years of prior client service or call center experience.  If you’re looking to be part of a dynamic team in a company that promotes individual growth and development, then this is the role for you!

Our Client Relationship Team is responsible for 100% client satisfaction utilizing fully compliant, repeatable and scalable processes that are documented and consistently utilized. 

CredentialCheck is a leading background screening and drug testing partner headquartered in Troy, Michigan.  We have just been named to the Inc. 5000 list of America's fastest-growing private companies and have also won several other awards including being named as a Cool Place to Work and a NATIONAL Best & Brightest Company to Work For. 

Job Responsibilities:

•	Answer incoming phone calls and emails in a pleasant and professional manner and respond within departmental standards.
•	Build and cultivate excellent client relationships.
•	Process orders in a compliant manner following all local, state and federal laws and regulations.
•	Track 100% of client, supplier, and internal communications in CRM.
•	Transfer calls in accordance with corporate standards and policies.
•	Continuing personal self-development through training and education.

Qualifications:

•	Requires 1-2 years of prior direct client service or call center experience.
•	Ability to work any shift within the 8:00am – 6:30pm, Monday through Friday
•	40 – 60 words per minute accurate typing.
•	Knowledge of computer software including Microsoft Office.
•	Ability to multi-task and complete assignments according to deadlines.
•	Team participation skills as well as the ability to work independently.