CredentialCheck® Career Center™
We believe every successful business is built on the ability to gather the right group of motivated, skilled, and dependable people.
Client Relationship SpecialistDepartment: Client Relationships
Location: Troy, Michigan
We’re looking for our next Client Relationship Specialist to provide 100% client satisfaction and one-call resolve in a phone and queue environment. The ideal candidate will be passionate about customer service, have a smile that radiates through all of their communications, and have 1-2 years of prior client service or call center experience. If you’re looking to be part of a dynamic team in a company that promotes individual growth and development, then this is the role for you! Our Client Relationship Team is responsible for 100% client satisfaction utilizing fully compliant, repeatable and scalable processes that are documented and consistently utilized. CredentialCheck is a leading background screening and drug testing partner headquartered in Troy, Michigan. We have just been named to the Inc. 5000 list of America's fastest-growing private companies and have also won several other awards including being named as a Cool Place to Work and a NATIONAL Best & Brightest Company to Work For.
• Answer incoming phone calls and emails in a pleasant and professional manner and respond within departmental standards. • Build and cultivate excellent client relationships. • Process orders in a compliant manner following all local, state and federal laws and regulations. • Track 100% of client, supplier, and internal communications in CRM. • Transfer calls in accordance with corporate standards and policies. • Continuing personal self-development through training and education.
• Requires 1-2 years of prior direct client service or call center experience. • Ability to work any shift within the 8:00am – 6:30pm, Monday through Friday • 40 – 60 words per minute accurate typing. • Knowledge of computer software including Microsoft Office. • Ability to multi-task and complete assignments according to deadlines. • Team participation skills as well as the ability to work independently.