Despite their impactful work, a family-oriented nonprofit organization lacked knowledgeable staff to provide consistent and accurate responses to employees and volunteers going through the background check process. This led to a less than stellar experience for their employees and volunteers, resulting in reduced volunteer turnout and engagement and countless hours of additional follow-up to the background check company.
CredentialCheck quickly identified the distinct needs, preferences, and pain points that this organization’s employees and volunteers experienced while completing their background checks. CredentialCheck’s Client Relationship team developed customized and personal response protocols and templates to ensure timely, accurate, and consistent communications.
CredentialCheck’s customer-focused Client Relationship team educated the non-profit’s staff on the background check process and they use phone, email, and chat to provide staff with additional assistance when needed. CredentialCheck’s Client Relationship team knows and follows the organization’s protocols and standards to ensure all employees and volunteers receive swift and accurate assistance when entering their background check information. This has led to a much smoother and easier background check process and has reduced response and turnaround times which has increased volunteer involvement. The organization’s staff now has more time to focus on building stronger relationships and ensuring continuous support for their noble cause.