Frequently Asked Questions

help iconDo candidates need to sign a release form before we can conduct a background check?

The Fair Credit Reporting Act requires employers to obtain a signed release form from the candidate before ordering a background check. 

help iconDo you provide the necessary documents our candidate needs to sign?

We do have samples readily available for your legal team to review and modify as needed to meet your company's specific needs. 

help iconHow can I check the status of an already-ordered background check?

Clients can check on the status of a background check via various methods, including Client's Dashboard, in your Applicant Tracking System, or emailed status updates. You can always reach directly out to our support team at, 888-689-2000 or online via Chat.

help iconHow do you order background checks?

Clients can submit requests using several methods including, manual entry, batch upload or the most popular method which is via automated candidate requests.

help iconHow long does it take for a background check to complete?

The average turnaround time to receive a completed report is 24-72 Hours.  Depending on services ordered and the location of services, this time may vary. 

help iconWhat does it mean when there is a flag on a background check report?

A flag simply notifies you that there is discrepant or potentially derogatory information on the report and should be reviewed once the background check has been completed. 

help iconWhat is an onsite inspection and why do I need one?

Any company requesting employment credit or verification as part of their consumer reports must prove the legitimacy of the business and the security procedures for storing consumer reports. Any company not undergoing a site inspection will be denied access to these specific services on their consumer reports.

help iconWhy are Federal Criminal searches listed separately? What makes them different?

The Federal Criminal Search uncovers case information from one of the 94 Federal District Courts. Searching on the federal level can reveal high-level crimes such as white-collar crimes, fraud, embezzlement, tax evasion and more.

help iconWhy is a background check still in draft status?

In most instances, the candidate has not completed their portion of the candidate portal request. 

help iconWhy is a candidate’s Social Security Number needed?

A Social Security Number returns all name and address history associated with an individual and is used as a common identifier to improve the association of an individual when reviewing background check data on the overall completed report.