Last updated: May 26th, 2022
CredentialCheck has established policies and procedures dedicated to maintaining the privacy of personal information while providing its clients with the necessary information for making informed decisions involving background screening. In most cases, our clients represent current and or potential employers of individuals that have provided personal information in connection with their candidacy for employment. This policy incorporates the practices of CredentialCheck as they pertain to data submitted by clients via the CredentialCheck Platform, and to other information secured from third parties and other sources in connection with delivering background screening to our clients. All data is collected, stored and delivered in compliance with applicable law, including the Fair Credit Reporting Act (FCRA).
CredentialCheck also extends its privacy policies and procedures to residents of the Member States of the European Union and other countries where data protection policies are in place, with regard to data provided by such residents as part of CredentialCheck’ delivery of background screening services. These policies and procedures apply to data submitted to CredentialCheck by its clients or the employees and or prospective employees of its clients residing in Member States of the European Union or other countries where data protection policies are in place.
CredentialCheck sometimes collects and stores non-personal data submitted by individuals that are neither clients nor employees or prospective employees of clients and are inquiring about services provided by CredentialCheck. This data is collected for market analysis purposes.
Data submitted to or retrieved from the CredentialCheck Platform and Website are subject to the following policies, procedures and principles:
How We Protect Your Data
CredentialCheck’s data is transferred utilizing secure socket layer (SSL) technology and is User ID and Password protected. Our servers reside in a secure environment protected from unauthorized access, natural disaster, fire or other compromising conditions. All processes take place at co-located facilities in separate regions of the United States, so even in the event of a regional disaster; your personal data remains secure.
What Personal Data We Collect and Why We Collect It
CredentialCheck clients provide personal information regarding their employees or prospective employees via our Platform when placing an order for background screening services. Information provided may include but is not limited to your residential history, personal history including name, date of birth, Social Security Number, Motor Vehicle Operator’s License Number, Professional License information, employment history, education and other credentials. CredentialCheck will use information provided by the client and subject of the order, along with any other information provided by third parties, only for the execution of producing a background screening report for the client placing the order with proper authorization and disclosure.
While executing orders for our clients, CredentialCheck may transfer personal information between our Platform, our client and our client’s employee or prospective employee. CredentialCheck acts in compliance with the European Union Data Protection Directive and is registered with Data Protection Authorities in countries in which it does business. We reserve the right to employ other organizations or individuals as our subcontractors, to perform functions on behalf of CredentialCheck. These organizations and individuals will not share information with any third party, other than CredentialCheck’s subcontractors or clients.
If you contact our customer service team, we will collect information, such as name, phone number, company name and email address. We may also collect additional information to help us better assist you, for example information about your browser and/or information about your account with CredentialCheck.
When We Share Your Information
Minor Privacy Protection
In compliance with the FCRA, we do not collect any information from anyone under 18 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.
We require parental or legal guardian authorization forms before providing, processing or receiving any minor personal data for the purpose of a background check.
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your minor has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information.
CredentialCheck maintains applicant profile reports for a period of two years. Reports shall not be kept longer than necessary for the purpose of meeting our obligations to our client and the law. In addition, CredentialCheck follows a business retention records schedule for all other written or electronic copies of certain information received in conjunction with services rendered. Information is subsequently destroyed either electronically or mechanically.
Employees or prospective employees of our clients will be advised by their employer or prospective employer that a background check will be conducted. U.S. residents that do not want personal data made available to our client (your current or prospective employer), should not submit the information in question to CredentialCheck via our client.
As the subject of a consumer report, you have the right to any reports CredentialCheck produces and maintains on you. Contact CredentialCheck via the information provided at the end of this document to inquire if we hold personal information about you and to obtain a report including this information. In accordance with this policy and our efforts to maintain the privacy of your personal data, CredentialCheck requires proof of identity prior to delivering any personal information. Information will be mailed via U.S. Postal Service within 7 days of your request, in the same format it was delivered to your current or future employer. There will be no expense to you for this information.
EU residents or residents of other countries in which CredentialCheck is registered with data protection authorities, may contact CredentialCheck to ascertain if personal data about you is in our possession. Any information identified will be forwarded within 30 days via standard delivery methods. If you believe any information in our possession is incorrect, contact CredentialCheck directly to discuss this with the support representative identified below.
CredentialCheck will make every reasonable effort to ensure the accuracy of information delivered. CredentialCheck relies on other entities, including but not limited to courts, educational institutions, individuals and other sources for its information, and therefore cannot guarantee the accuracy or timeliness of information reported.
Changes to this policy
What Are Cookies
This site offers contact forms such as email contact form, apply for career with CredentialCheck and pay online services. We only collect data you enter on our website and submitted by you. We only retain any website form submission pay online, career apply, and contact forms submitted for a period of 3 months. Contact information is retained for customer service purposes.
Our website uses third-party services for payment processing. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Authorize.net and k-eCommerce.
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
Marketing communications from CredentialCheck allow for opt-out by following the opt-out links contained in the email message sent to you or by emailing DataPrivacy@credentialcheck.com with the email address you wish to unsubscribe. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of the Services you have agreed to have performed by us. You will still receive account, billing notices and required notifications from us, as applicable.
Credential Check Corporation
575 East Big Beaver Road, Suite 300
Troy, Michigan 48083-1300, USA
Local: (248) 689-2000
Toll-Free: (888) 689-2000