250 Employees / 1 Locations

Despite their impactful work, a family-oriented nonprofit organization lacked knowledgeable staff to provide consistent and accurate responses to employees and volunteers going through the background check process. This led to a less than stellar experience for their employees and volunteers, resulting in reduced volunteer turnout and engagement and countless hours of additional follow-up to the background check company.

CredentialCheck quickly identified the distinct needs, preferences, and pain points that this organization’s employees and volunteers experienced while completing their background checks. CredentialCheck’s Client Relationship team developed customized and personal response protocols and templates to ensure timely, accurate, and consistent communications.